To book any appointment call 01643 703289
The surgery telephone lines are open from 8.00 am - 6.30 pm Monday - Friday. Our doors open at 8.30am until 6.30pm. There is also a Saturday morning surgery by appointment only.
You do not need to contact the surgery first thing in order to be seen as we operate sit and wait clinics throughout the day for patients with acute problems. Our telephone lines are very busy first thing in the morning, to avoid the rush you may wish to call after 10am if possible. Mondays are our busiest day and Monday mornings are particularly hectic so you may wish to avoid this time if you are able to do so.
You can generally expect to be seen within 20 minutes of your appointment time (with the exception of our sit and wait clinics). When there is likely to be a longer delay patients will be given an explanation. If you have been waiting for over 15 minutes, please feel free to inform our receptionists.
Please try to keep appointments and be punctual. If you cannot attend we'd be very grateful if you could tell us as soon as possible so that someone else can be given your appointment. If we are running late, please bear with us, there is sometimes a need to give patients extra consultation time.
Seeing a doctor
We try to operate as flexible an appointment system as possible. We offer both telephone and face-to-face consultations. Appointments can be booked up to four weeks in advance. Saturday morning GP appointments are also available from 9am and must be pre-booked in advance.
We would encourage patients to consult with their usual GP whenever possible to maintain continuity of care. Routine consultations with a named GP can book up very quickly so we would advise patients to make appointments as early as possible.
Patients will be offered same day appointments via our sit and wait clinics if they have an acute condition. These operate throughout the day. There may be a bit of a wait for a practitioner to become available and we will endeavour to see everyone as quickly as possible. All appointments, including our sit and wait clinics, need to be pre-booked. Patients on our sit and wait clinics will usually see a Primary Care Practitioner (fully qualified paramedic) in the first instance and if necessary, the PCP may refer you to a GP.
Our receptionists will ask if they can take some brief details about your condition prior to your consultation. This helps us to judge how much appointment time you will need for your consultation and to direct you to the appropriate clinician. You are not obliged to give details and if you would prefer not to do so please feel free to let the receptionist know. Any information given will be treated with the strict levels of confidentiality applied throughout our practice.
Improved Access is a new initiative across Somerset whereby patients can make appointments at extended times (up until 8pm at night Monday-Friday and on Saturday mornings) at other practices across the local area. Practices working together to deliver extended access to appointments are listed on the link below.
Appointment types will vary, some being face to face and some on the 'phone and there will be a mixture of pre-bookable and same day appointments available across the week. They may be with a doctor but could also be with another healthcare professional such as a primary care practitioner or a nurse. We are keen to balance the importance of continuity of care with convenient access for patients whilst ensuring that the service is safe.
To book an evening or weekend appointment please contact your registered practice during normal opening times, this will help us to signpost you to the most appropriate option for your particular problem. By contacting us we can fully explain the process, ensure that the booking is appropriate (as we hope to be able to meet your needs by offering an appointment with your usual GP) and cover all the relevant information (and consent) that we need to before we book an appointment for you. Further information is available below.
Improved Access FAQ